Ecommerce & Customer Support Virtual Assistant For A Technology Company In Australia (home Based Part Time) - Remote Eligible

Virtual Assistant

The first business provides dependable cutting and machining tools, addressing common industry challenges such as high costs, limited availability, and long wait times. The second is a fashion and accessories brand offering stylish, statement pieces designed to elevate everyday wear. The third is a well-established business brokerage that supports clients across multiple industries with professional guidance in buying and selling businesses.

Job Description

• Daily E-commerce Operations: Consolidate and prepare daily orders from both Shopify stores into clear picking and packing documentation for the warehouse or fulfillment team.

• Customer Service (Email based): Respond to customer enquiries for both brands, including order tracking, queries for sunglasses, and more detailed order questions for the engineering tooling business (following training and templates).

• B2B Order handling: For the engineering tooling brand, support quoting, processing purchase orders, arranging couriers and ensuring accurate, timely communication with trade customers.

• Shopify Admin & updates: Add and remove products, update listings, set up simple sale offers, and make basic content changes across both sites as required.

• Business broker support: Assist brokerage work with research tasks (e.g. building lists of companies that fit certain profiles, competitor checks, pricing comparisons) and basic CRM maintenance in Pipedrive (ensuring enquiries are logged, NDAs sent, materials shared, and statuses kept up to date).

• General admin & Ad hoc tasks: Support with miscellaneous admin, light social media monitoring for customer enquiries, simple list building for email outreach, and occasional personal admin (e.g. calendar-related tasks) as agreed over time.

Must Haves

• This role is only open to Filipinos permanently residing in the Philippines

• Proven experience in ecommerce customer service (ideally across both B2C and B2B, or similar).

• Hands-on experience with Shopify (products, basic configuration, discounts, bundles, simple content updates).

• Strong written English and professional email etiquette that is able to adapt tone for both consumer and trade audiences.

• Confidence with online research, data gathering, and organising information clearly (e.g. in spreadsheets or documents).

• High level of organisation, reliability, and attention to detail, with the ability to manage tasks across multiple brands and priorities.

Nice to Haves

• A proactive, "self-starter" mindset – comfortable working with guidelines and outcomes, suggesting improvements, and helping to shape processes rather than waiting for step-by-step instructions.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam

• Stable internet connection of at least 25 Mbps ~ 50 Mbps

• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

• Quiet room with no distractions or background noises

• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.