Customer Service/receptionist For A Cleaning Services In Australia [home Based Part Time] - Remote Eligible

Job Title

Customer Service/Technical Support

Job Description

• Respond to new Facebook and website leads quickly (ideally within minutes)
• Call, text, and follow up leads to convert them into booked jobs
• Manage and organise leads inside Google Sheets/CRM
• Schedule jobs into our calendar and confirm appointments with customers
• Handle inbound customer messages (Facebook, SMS, email)
• Send quotes using our provided pricing structure
• Follow up past customers for repeat bookings (quarterly/half-yearly)
• Manage basic admin tasks and keep records up to date
• Tag and categorise leads appropriately
• Report daily/weekly booking numbers and lead status

Must Haves

• Strong spoken and written English
• Proven experience in appointment setting or sales/admin support
• Must have reliable high-speed internet and quiet calling environment
• Comfortable using Google Sheets/scheduling apps - Connectteam
• Experience with Facebook lead handling (preferred)
• Experience with SMS/calling platforms such as ClickSend or Twilio (preferred but trainable)
• Ability to follow scripts but still sound natural and friendly
• Highly organised with strong attention to detail
• Available during Australian business hours (AEST/AEDT)
• Laptop or desktop computer (Windows or Mac) with quality headset

Home Office Requirements

Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.