Job Title

Customer Service/Technical Support

Job Description

Check and respond to all emails (orders, returns, exchanges, inquiries)

Respond to Shopify chat messages

Handle "Where is my order?" requests

Process returns and exchanges

Maintain clear and friendly communication with customers

Keep inbox organized and up to date

Must Haves

This role is only open to Filipinos permanently residing in the Philippines

Experience in eCommerce

Customer service experience

Strong written English communication

Ability to respond within 24-hour turnaround (on chats/emails)

Organized and able to manage inbox independently

Nice to Haves

Experience with Shopify

Customer service experience in fashion/retail industry

Compassion and super friendly

Home Office Requirements

Perfectly working headset and webcam

Stable internet connection of at least 25 Mbps ~ 50 Mbps

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

Quiet room with no distractions or background noises

A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.

Customer Service Specialist For An Activewear Brand In The US (home Based Part Time) - Remote Eligible