Customer Service Admin Support For A Construction And Landscaping Services In Australia (home Based Part Time) - Remote Eligible

Customer Service/Technical Support

Monitor and respond to inbound leads via phone, email, and online enquiry forms on the same day they come through. It is very important that we contact new potential clients straight away before they contact other services.

Conduct initial screening calls with potential customers (e.g., access checks, pool type, job requirements).

Book and schedule site visits/quoting appointments in the business calendar via Google Calendar.

Answer messages in Facebook business pages when people ask for details.

Maintain accurate records of customer details and enquiries.

Provide professional and timely communication to ensure excellent customer service.

Support with general admin tasks as required.

Must Haves

Open to Filipinos residing in the Philippines.

Confident phone manner; able to lead conversations naturally.

Clear, friendly communication skills — able to answer questions simply and effectively.

Confidence to book appointments/quotes without hesitation.

Ability to balance following a script with adding genuine personality.

Strong organizational skills to action tasks promptly.

Responsiveness — able to answer calls, emails, and messages straight away.

Basic proficiency with Gmail and Google Calendar.

Nice to Haves

Familiarity with Facebook Messenger for business communication.

Previous customer service or sales experience.

Ability to multitask between admin tasks and customer calls.

Comfort with using other online tools or CRMs if required.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam.

• Stable internet connection of at least 5 Mbps to 15 Mbps.

• Up to date computer system with a minimum of Windows 8 or Mac OS X.

• Quiet room with no distractions or background noises.

• A backup plan if the power goes out or if your internet connection becomes unstable during your shift.

Only applicants meeting the strict criteria above will be contacted.