We provide businesses, startups, and entrepreneurs with dedicated contractors from the Philippines.
The client is a disability support service organisation.
Review and manage daily shift reports, detailing client activities and progress, for compliance and accuracy.
Process and file incident reports, ensuring they are correctly linked to shift notes and entered into the online system.
Prepare and track progress reports, varying in frequency based on client support needs, detailing provided support, challenges, measures taken, and recommendations.
Track and manage employee compliance documents, such as first aid and CPR certifications, ensuring timely renewals and maintaining up-to-date records.
Potentially provide guidance and authorization to support workers during shifts, developing independence in decision-making over time.
Collaborate with the operations manager to ensure all documentation standards are met.
Perform basic bookkeeping tasks, including recording financial transactions, monitoring expenses, and supporting accurate financial record-keeping.
Strong communication skills, both written and verbal.
Ability to take initiative and work independently.
Critical thinking and problem-solving abilities.
Effective conflict resolution skills.
Warm, approachable, and friendly demeanor.
Please only apply for this role if you have the following home office requirements:
Perfectly working headset and webcam.
Stable internet connection of at least 5 Mbps to 15 Mbps.
Up to date computer system with a minimum of Windows 8 or Mac OS X.
Quiet room with no distractions or background noises.
A backup plan if the power goes out or if your internet connection becomes unstable during your shift.
Only applicants meeting the strict criteria above will be contacted.