Group Services Coordinator

Group Services Coordinator

At Virgin Voyages, our Group Services Coordinator is more than a planner - they're a strategist, innovator, and experience designer. This role ensures that every group experience and celebration not only enjoys seamless logistics but also feels the magic of Virgin Voyages. With a focus on customer-centric design, operational optimization, and data-driven improvements, this role bridges client needs, onboard execution, and continuous process evolution. It's about creating experiences that are effortless, memorable, and scalable, while ensuring every group touchpoint reflects our bold Virgin personality.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL, where we embrace a hybrid work environment. Join us in person on Collaboration Days (Tues, Wed, Thurs), while enjoying flexibility on Mondays and Fridays.

What You'll Be Up To:

• Experience Design & Planning
• Client Partnership & Journey Mapping
• Optimization & Process Innovation
• Cross-Functional Collaboration
• Data & Reporting
• Onboard Delivery & Relationship Building
• Issue Resolution & Agility

SuperPowers Required:

• A solid understanding of the cruise industry, including its trends, customer preferences, and the logistical challenges associated with planning events on a cruise ship.
• Proven expertise in event planning, hospitality, or group services, ideally in the cruise, travel, or luxury hospitality sector.
• Strong client experience mindset —you design for emotional impact as much as operational excellence.
• Analytical and process-driven: you can spot inefficiencies and design smarter workflows.
• A curious innovator who keeps up with trends in travel, events, and guest experience tech.
• Skilled communicator and relationship builder across all levels—clients, crew, and executives.
• Tech-savvy with comfort in event/project management tools and collaboration platforms such as Salesforce, Seaware, Airtable, GObySpark
• Culturally intelligent with global perspective, adaptable to diverse groups and markets.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won't be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.