Testing Communication Support Analyst

Communication Support Analyst

Analyst: Stakeholder Management, Testing, Leadership Skills, Communication Support

Job location: Richmond, VA

Skills required: Stakeholder Management, Testing, Leadership Skills, Communication Support

Open Date: 10-Dec-2025

Close Date: Job type: Contract Duration 5 Months

Compensation: DOE

Status requirement: --- Job interview type: --- Email Recruiter: coolsoft

Job Description Analyst: Stakeholder Management, Testing, Leadership Skills, Communication Support

Start date: 01/26/2026

End Date: 06/30/2026

Submission deadline: 12/15/2025

Client Info: VDOT

Note: Candidate must reside in Richmond, VA

Agency Interview Type: In Person Only

Onsite Description: The Lead Business Analyst is a strategic and people-focused role responsible for elevating the quality, consistency, and impact of the Business Analyst team. This position blends mentorship, analytical leadership, and cross-functional collaboration to ensure high-quality requirements, streamlined processes, and effective communication between business and technical stakeholders. You will guide a talented team of 8-10 Business Analysts, shape BA standards and best practices, and help deliver enterprise-wide solutions that support organizational goals and improve operational efficiency.

Key Responsibilities

1. Business Analysis Standards & Requirements

Establish, promote, and maintain consistent BA practices, templates, and documentation standards.

Ensure high-quality business requirement artifacts (BRDs, RTMs, user stories, acceptance criteria, process flows, data requirements).

Oversee requirement validation to ensure both business and technical needs are fully addressed.

Review and provide constructive feedback on BA deliverables to reduce rework and strengthen solution quality.

Ensure timely and complete delivery of BA artifacts to support project timelines and milestones.

Promote testing approaches that address functional, non-functional, and data requirements.

2. Collaboration, Facilitation & Stakeholder Alignment

Foster strong collaboration across business units, IT teams, vendors, and stakeholders.

Act as a liaison between business and technical teams to ensure clarity, alignment, and shared understanding of business needs.

Facilitate workshops, requirement sessions, and cross-team discussions to drive decision-making.

Support change management efforts through consistent and proactive stakeholder communication.

Work with product owners, project managers, and leadership to prioritize requirements, mitigate risks, and maintain project momentum.

3. Communication & Presentation

Demonstrate exceptional written and verbal communication skills.

Translate complex business needs into clear, concise, and actionable requirements and documentation.

Tailor communication for executives, technical teams, and end users to ensure shared understanding.

Present findings, recommendations, and project updates to senior leadership with clarity and confidence.

Produce high-quality documentation that is accurate, structured, and easy to understand.

4. Team Leadership, Coaching & Continuous Improvement

Mentor, guide, and support Business Analysts, promoting skill development, confidence, and analytical excellence.

Identify improvement opportunities through process analysis, team feedback, and project outcomes.

Recommend and help implement improvements to BA practices to increase efficiency and consistency.

Ensure alignment with leadership and team members before introducing new methodologies or practice changes.

Remove roadblocks, provide direction, and proactively address risks that impact BA effectiveness.

Lead by example, demonstrating accountability, professionalism, transparency, and a commitment to quality.

Qualifications Required

Bachelors degree in business, Information Technology, or a related field

7+ years of experience as a Business Analyst, including 3+ years mentoring or leading analysts

Outstanding written and verbal communication skills

Strong understanding of requirement elicitation, documentation, and process modeling