Technical Service Representative
Virginia Staffing
Technical Service Representative
Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer's application and providing the most energy efficient and effective air system solution. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Technical Service Representative for our Fredericksburg location.
Job Description
The selected candidate will:
- Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays.
- Respond to inquiries from branches and distributors regarding part numbers and product manuals.
- Document component failures and troubleshooting methods.
- Analyze data to diagnose compressor problems.
- Perform inspection and failure analysis of returned components as required.
Required Qualifications
The successful candidate's background will include:
- High School Diploma required; college degree preferred.
- Good communication skills/phone skills required.
- Computer skills, including proficiency in Google Suites.
- SAP experience preferred.
- Regular physical attendance at the worksite.
- Minimum 1 year of customer service experience.
- Minimum 1 year of experience in the electrical or mechanical industry.
We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as an on-site exercise facility, free exercise classes and a health and wellness program.