Technical Printer Support Representative I (laser) - Remote Eligible

Canon Technical Printer Support Representative

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical laser printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers:

• Remote work style
• Various scheduling options
• Paid orientation and training
• Benefits (medical, vision, dental, life insurance, and disability)
• Company-paid holidays
• Paid time off: personal, vacation, and sick time
• 401(k) with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Pay differentials

Schedule Options:

1. Mon - Fri | 9:00 am - 5:30 pm EST
2. Mon - Fri | 9:15 am - 5:45 pm EST
3. Mon - Fri | 9:30 am - 6:00 pm EST
4. Mon - Fri | 9:45 am - 6:15 pm EST

Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential and Total Care incentives

Your Impact: As a Canon Printer Technical Support Representative, you'll:

• Provide positive and professional technical support to Canon customers via phone, email, and chat
• Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

About You: The Skills & Expertise You Bring:

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
• Dependable, punctual, and consistent attendance are a must for this position
• A reliable high-speed internet connection and a workspace free from noise and distractions

This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Company Overview: Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Statement of Policy on Equal Employment Opportunity: Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists.

Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation: Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice to Recruiting Firms/Agencies: Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Workstyle Description: Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN

Company: Canon Info Technology Services

Requisition ID: 33791

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Virtual