Technical Analyst 1 - support

Oracle Technical Support Analyst

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Technical Analyst you will be joining our Mission Critical Immediate Response Center (IRC) support team. In this role, you'll provide critical technical support, troubleshoot application and system issues, and proactively monitor environments to ensure stability and performance. This position involves direct client interaction, making strong communication and problem-solving skills essential. Ideal candidates have experience in system diagnostics, log analysis, and a passion for keeping systems running smoothly—especially in high-stakes environments.

Responsibilities include troubleshooting solution-related incidents for the Oracle Health platform, executing mitigation actions, and initiating escalation actions as needed. This person will perform troubleshooting investigations by reviewing front-end and backend applications to mitigate client impacting issues. You will also perform troubleshooting investigations via backend methods by reviewing log files, querying Database tables and cycling servers to mitigate issues that could lead to client impact. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will be responsible for documenting all notes, activities, and resolutions throughout the lifecycle of an incident. You will also collaborate among and across teams to ensure issues are getting mitigated in a timely manner. Seeking 1-4 years of relevant industry experience.

This is a 5544 Shift position working at day shift 7am to 7pm, 5 days on, 5 days off, 4 days on, 4 days off, cycling throughout the month. Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen.

Oracle offers a comprehensive benefits package which includes medical, dental, and vision insurance, short term disability, long term disability, life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.

Oracle is committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.