Survivor Outreach Services (SOS) Coordinator

Survivor Outreach Services Coordinator

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. As a Survivor Outreach Services (SOS) Coordinator, you provide information, referral, and outreach to the families of fallen service members. You collaborate closely with the Casualty Assistance Officer (CAO) to ensure compassionate and continuous care during their period of grief and adjustment.

Essential Job Functions:

• Survivor Engagement & Support: Contact, meet, and follow up with surviving families to provide ongoing assistance.
• Coordinate with the state CAO to facilitate a smooth transition of care.
• Benefits & Referrals: Offer guidance on benefits, programs, and resources available to surviving families. Serve as a liaison between survivors and various military/civilian agencies.
• Event Coordination & Partnership Development: Plan and execute survivor outreach events at state and national levels. Build and maintain partnerships with organizations that provide complementary services.
• Non-Clinical Support: Assess survivor needs, provide information, and make referrals to appropriate services. Follow up on unresolved issues and maintain ongoing support relationships.
• Resource Management: Maintain a current, comprehensive directory of resources and services. Collaborate with the Casualty Assistance Center, ACS Support Coordinators, and other stakeholders to streamline service delivery.
• Administration & Record-Keeping: Document all interactions in relevant databases, ensuring data accuracy and confidentiality. Maintain regular contact through personal notes, cards, and invitations to ensure continuous engagement.

Other duties as assigned.

Necessary Skills and Knowledge: Strong communication, organizational, and empathy skills. Familiarity with Army regulations and survivor benefit processes. Proficiency in database management and accurate record-keeping. Ability to read, write, and speak English and effectively communicate with Soldiers, staff and Family members. Demonstrate sufficient initiative, interpersonal relationship skills and social sensitivity such that they can relate to a variety of family members from diverse backgrounds. Ability to operate a personal or Government computer utilizing Microsoft applications, such as Word, Excel.

Minimum Qualifications: Minimum 3 - 5 years of related experience. Experience providing support services in a military, government, or social services environment. Must have a valid Driver's License. Must be able to travel within 50 miles of the worksite routinely and long distances when required. Must have a favorable FBI fingerprint card check and initiate a Tier 1 or equivalent investigation (as determined by the Government) before access to Government system can be granted and shall maintain the level of security required for the life of the contract.

Desired Qualifications: Certifications in grief counseling, social work, or crisis intervention. Training in trauma-informed care or mental health first aid. Additional experience with Army Community Service (ACS) or casualty assistance processes.

EEO and Affirmative Action Policy: Golden Key Group (GKG) is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of GKG to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.