Supervisory Business Operations Specialist

Chief, Patron Awareness Division

This position is located in the Headquarters (HQ), Defense Commissary Agency (DeCA), Sales, Marketing, and eCommerce Group, Marketing Directorate, Patron Awareness Division. The incumbent serves as the Chief, Patron Awareness Division and is responsible for the Agency's digital marketing, social media, and customer communication programs to build shopping households and loyalty.

Responsibilities include:

• Serving as the Chief of Patron Awareness responsible for the Agency's digital marketing, social media, and customers communications program.
• Performing and contributing to administrative assignments involving operations and policy matters.
• Planning and organizing all Agency Patron Awareness Program management activities.
• Establishing performance standards, work schedules and priorities and metrics to measure program performance.
• Developing, reviewing, coordinating and executing plans to support daily program operations and contingencies.
• Owning and facilitating core business processes for the Division such as long term planning process and the annual operational planning process.

To qualify for this position you must possess one year of specialized experience equivalent to GS-13 grade level that equipped you with the particular knowledge, skills, and abilities (KSAs) to perform successfully the duties of the position, and is directly in or related to this position.

In addition to meeting the qualifications outlined above, you must also meet the following requirements:

• Time after competitive appointment: Candidates applying under merit promotion must have completed three months of civilian service after a competitive appointment by the closing date of the announcement.

Examples of specialized experience include:

• Implementing a digital communication strategy across Web properties and social media.
• Recommending, developing, and implementing digital solutions that help to achieve business goals.
• Managing milestones, deadlines, and scheduling for multiple simultaneous projects.
• Supervising, directing and providing guidance regarding operations and policy matters.

You will receive credit for all qualifying experience, including volunteer experience. For qualifications determinations your resume must contain your name, a description of your duties, the number of hours worked per week and the beginning and ending dates (month/year) for each position. Resumes that do not contain this information will be marked as insufficient and applicants may not receive consideration for this position.

The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service.