Sr Servicenow Product Owner

ServiceNow Sr Product Owner

ALTA IT is seeking a Plan-Facing ServiceNow Product Owner to lead the strategy, roadmap, and delivery of ServiceNow solutions for our customers. This role serves as the primary voice of the customer, working directly with plan stakeholders to understand workflows, assess readiness, identify gaps, and guide successful adoption of ServiceNow capabilities. The ideal candidate has strong account manager–style skills, excels in executive-facing communication, and is comfortable presenting to C-level audiences while building trusted advisory relationships. Experience with ServiceNow ITSM, CSM, and/or CRM modules is strongly preferred, along with familiarity in solution adoption and transformation initiatives.

Responsibilities:

• Serve as the plan-facing product owner, acting as the primary liaison between customer plans and internal delivery teams.
• Lead customer-facing discussions to understand workflows, conduct gap analyses, and assess solution readiness on the plan side.
• Own and manage the ServiceNow product backlog, defining epics, features, and user stories aligned to customer needs.
• Partner with Business Analysts, architects, engineers, and plan stakeholders to refine requirements and prioritize enhancements.
• Build and maintain a clear product roadmap, communicating vision, progress, and upcoming releases.
• Present product strategy, updates, and solution recommendations to plan leadership and C-level audiences.
• Define acceptance criteria and approve or reject development work to ensure high-quality, scalable, and compliant solutions.
• Support Agile ceremonies and drive continuous improvement in backlog grooming and refinement.
• Build strong, trusted relationships with customer plans and internal teams, ensuring alignment and successful adoption of solutions.
• Promote Agile principles and mentor team members as needed.

Qualifications:

• Bachelor's degree in IT, Engineering, Product Management, or related field (or equivalent experience).
• 4+ years as a Product Owner or 6+ years in IT/business analysis, customer-facing solution delivery, or related fields.
• Strong understanding of ServiceNow modules and platform capabilities; ServiceNow experience is required.
• Demonstrated experience in customer-facing or plan-facing roles (account management, consulting, or advisory preferred).
• Excellent communication and presentation skills, including comfort engaging with C-level stakeholders.
• Experience writing user stories, defining acceptance criteria, and working within Agile teams.
• Preferred: ServiceNow certifications; experience with enterprise environments, regulated industries, or SAFe frameworks; background in solution adoption or transformation programs.