Showroom Sales Support Representative

Showroom Sales Support Representative

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Schedule: M-F 8:30am - 5pm plus one Saturday per month from 10am - 5pm.

The opportunity: Ferguson is looking to hire a motivated Showroom Sales Support Representative who has the desire to build a long-term career with the organization.

Responsibilities include, but are not limited to the following:

• Work hand-in-hand with Outside Sales and Showroom Consultants by performing the administrative functions that ensure our customer's needs are being met
• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the showroom floor
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively

What you need to succeed?

• 0-3 years sales and/or customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances or the ability to quickly learn these product lines
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range: $18.71 - $29.92 Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. This role is Bonus or Incentive Plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.