Service Manager

Service Manager

Onsite in Roanoke, VA | $90,000 - $120,000/yr | Permanent Position

Job Description: We are seeking a dedicated Service Manager to lead and manage our service teams. The ideal candidate will be responsible for ensuring service quality, improving processes, managing resources, and maintaining positive client relationships. This role requires a strong leader with excellent communication and management skills, preferably with experience in the HVAC industry.

Responsibilities:

• Lead hiring, training, managing, and evaluating service teams.
• Ensure services meet quality standards and customer expectations.
• Identify and implement process improvements to enhance service quality and efficiency.
• Manage resources such as equipment and materials to optimize service delivery.
• Handle customer inquiries, address complaints, and maintain positive client relationships.
• Coordinate schedules and logistics to ensure timely service delivery.
• Ensure compliance with safety standards.
• Assess performance of servicing employees and operations to identify areas for improvement.
• Provide ongoing training and development opportunities for service personnel.
• Address service-related problems and find solutions to minimize service disruptions.
• Manage relationships with suppliers and vendors to ensure timely availability of parts and materials.
• Oversee after-hours calls to ensure customer needs are met.
• Manage and quote requests for proposals submitted from technicians for service work.
• Manage all fleet vehicles for inspections, oil changes, maintenance, etc., to ensure road readiness and compliance with state standards.

Essential Skills:

• 10 years of experience in management, with a preference for 5+ years in the HVAC/mechanical industry.
• Strong leadership and management skills.
• Ability to multi-task and work under pressure.
• Excellent customer service skills and a customer-oriented mindset.
• Ability to monitor calls after hours, over weekends, and on public holidays.
• Adaptability to a fast-paced environment and deadlines.
• Strong attention to detail.
• High level of computer skills.
• High school diploma.

Additional Skills & Qualifications:

• Experience managing any trade is beneficial if not from the HVAC industry.
• Ability to prepare routine administrative paperwork.

Work Environment:

You will join a team of 14, with most team members working in the field. The work hours are from 7:30 AM to 4:30 PM with a one-hour lunch break. The role requires onsite presence with travel to different sites.

Job Type & Location:

This is a Permanent position based out of Roanoke, VA.

Pay and Benefits:

$90,000.00 - $120,000.00/yr. What We Offer:

• Competitive compensation
• Company vehicle
• Simple IRA/Matching
• Health, dental, life, disability benefits
• Paid time off and holidays
• Incentive/Bonus plan
• Professional development and training opportunities
• Supportive, long-standing team environment

Workplace Type:

This is a fully onsite position in Roanoke, VA.

Application Deadline:

This position is anticipated to close on Jan 6, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.