Senior Servicenow Developer

Senior ServiceNow Developer

The Senior ServiceNow Developer will play a key role in designing, developing, and implementing high-quality solutions on the ServiceNow platform. This role requires deep technical expertise in ServiceNow development, strong understanding of platform architecture, and hands-on experience working with modules such as ITSM, ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. The ideal candidate will partner with cross-functional stakeholders to transform business requirements into robust, scalable, and secure ServiceNow applications.

This position is located in Tysons Corner, VA. Candidates must be willing to work on-site in Tysons Corner, VA four days a week.

Your future duties and responsibilities:

• Platform Development & Configuration: Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the ServiceNow platform.
• Configure and customize core modules including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM.
• Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
• Develop automation strategies using Flow Designer, IntegrationHub, scheduled jobs, and orchestration capabilities.
• Solution Architecture & Best Practices: Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
• Ensure platform scalability, maintainability, and adherence to governance standards.
• Conduct code reviews and enforce development standards across the ServiceNow ecosystem.
• Integrations & API Development: Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and IntegrationHub spokes.
• Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
• CMDB & ITOM Expertise: Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
• Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
• Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
• GRC/IRM & HAM Support: Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
• Configure Hardware Asset Management (HAM) lifecycles, normalization, reconciliation, and asset workflows.
• Collaboration & Stakeholder Engagement: Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
• Provide mentoring and technical guidance to junior developers and administrators.
• Participate in Agile ceremonies.

Required qualifications to be successful in this role:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands-on ServiceNow development experience.
• Strong proficiency in JavaScript, Glide API, Jelly, AngularJS, UI Builder, and Flow Designer.
• Experience with at least 3–4 major modules, including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM or CAM.

Compensation range for this role in the U.S. is $89,600.00 - $176,300.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs

Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.