Senior Service Desk Engineer

Senior Service Desk Engineer

This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need is to deploy and image laptops, support users across two locations, and drive improvements in customer service and mobile device management (MDM). The role is onsite during the contract period, with potential for hybrid flexibility upon conversion.

Key Responsibilities

• Laptop Deployment & Imaging
• Mobile Device Management (MDM)
• Service Desk Operations
• Customer Service & Collaboration
• Continuous Improvement

Skills and Requirements

• 2–5 years of senior helpdesk/service desk experience.
• Strong PC troubleshooting skills (hardware & software).
• Proven experience with MDM (Intune, JAMF, or similar)—including setup and ongoing management.
• Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
• Office 365 administration and license management.
• Familiarity with MFA and phishing email response.
• Comfortable handling Tier 1–3 tickets.
• Self-motivated, fast learner, and proactive problem solver.
• Able to work onsite in Arlington, VA, 5 days/week during contract period.
• No on-call required during contract (only 2 calls/year expected).