Senior Field Service Representative

Senior Field Service Representative

Eaton's ES AMER ESS division is currently seeking a Senior Field Service Representative. The expected annual salary range for this role is $82500.03 - $121000.04 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do: Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits: Eaton offers a variety of benefits including:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship, and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

Position Success Criteria: To succeed in this role, you must:

• Successfully complete and maintain compliance with Eaton's safety program and policy; this includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
• Drive an Eaton vehicle
• Be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required
• Understand 3-phase power systems and low, medium, and high voltage power distribution equipment
• Perform physically demanding tasks, including standing, walking, stooping, squatting, kneeling, and reaching above, to, and below shoulder level, lifting, carrying, pushing, pulling, and using hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance
• Be able to obtain and maintain a valid TWIC card
• Be proficient with hand and power tools for equipment assembly
• Have strong problem-solving and logical thinking skills
• Work well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborate effectively with the team to meet project deadlines

Qualifications: Basic Qualifications:

• High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
• Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
• Eaton will not consider applicants for employment immigration sponsorship or support for this position
• No relocation offered, candidates must be within a 50-mile radius of Sandston VA to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license in good standing

Preferred Qualifications:

• Associate degree or higher from an accredited institution
• Bachelor's degree in Engineering from an accredited institution
• Electrical or General Contractor's License
• Professional Engineering License
• Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
• NIET/NETA certification

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.