Salesforce Production Support Specialist

Salesforce Production Support Specialist

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Salesforce Production Support Specialist

Location: Frisco, Texas

Position Overview:

We are seeking a highly skilled Salesforce Support Specialist to join our team. This role primarily involves handling user configuration requests and resolving a significant volume of support tickets daily. The ideal candidate will have extensive experience with Salesforce Service Desk and be adept at maintaining SLA compliance.

Key Responsibilities:

• Handle user configuration requests, accounting for approximately 80% of the role, including:
• Territory updates
• Account owner changes
• Permission and access modifications
• Manage and resolve 100–150 support tickets daily.
• Track and document internal communications within each case accurately.
• Adhere to SLA timelines, maintaining compliance as a critical aspect of the role.
• Gradually take on more complex case work, excluding development-related tasks.
• Escalate any requests requiring development to the appropriate team.

Requirements:

• Salesforce Service Desk experience is required.
• Previous experience in a high-volume support role, managing over 100 tickets per day.
• Salesforce Data Loader experience is required.
• Familiarity with Salesforce Sales Cloud is a plus.
• Strong communication and organizational skills.
• Salesforce Admin certification.
• Ability to work independently in a fast-paced, SLA-driven environment.

The base salary range for this position is $80,000 - $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The deadline to apply for this position is 12/18/2025.