Revenue Protection Investigator - Credit Services

Revenue Protection Investigator - Credit Services

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we're looking for you. You won't just find a job here; you'll find your career. Review the position below and apply today. We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility. Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance.

Job Summary

Acts as a liaison to all departments on energy diversion and revenue protection procedures as needed. Maintains relations between the customer and the organization on all diversion or revenue protection matters. Effectively communicates with customers to help resolve billing concerns; i.e. high bill, cross meter and rate investigations. Identifies areas for process improvement or needs for new products, and prepares specifications accordingly. Investigates, analyzes and resolves situations identified as potential energy diversion in the field. Visits residential and commercial premises to determine if diversion situations or a discrepancy exists. Attempts to solve problems by employing courtesy and tact in person or through written correspondence. Investigates meter malfunctions, switched meter conditions, current diversion and cut meter seals/tampering, and takes necessary action. Accomplishes follow-up action on disconnected accounts. Gathers facts and evidence to support any administrative actions and/or prosecutions that may be required. Prepares reports and collects supporting information including sketches, photographs, signed statements, police reports, recorded statements, and witness interviews. Conducts thorough investigations of utility theft or fraud, following the rules of evidence and documenting all of procedures. Works with law enforcement officers when necessary. Provides backup support to Customer Credit Representatives. Provides storm support as requested, by fulfilling designated storm role. Law enforcement encouraged to apply.

Required Knowledge, Skills, Abilities & Experience

5+ years of directly related experience. Good knowledge of commonly used concepts, practices, and procedures related to energy diversion, basic electricity, revenue collection, metering points, company safety policies and procedures. Good knowledge of the company rate schedules. Ability to work independently and to use extensive experience, creativity and judgment to plan and accomplish goals. Ability to deal effectively with the public. Ability to effectively communicate with our customers. Ability to assess the situation and make decisions independently. Ability to analyze various situations with high degree of accuracy. Good written and verbal communication skills. Technical aptitude. Organization and time-management skills.

Education Requirements

Required Degree (equivalency not accepted in lieu of required degree): High School Graduate or GED

Licenses, Certifications, or Quals Description

Valid State Driver's License.

Working Conditions

Cold 76-100% Heat 76-100% Outdoors 76-100% Office Work Environment Up to 25% Travel 76- 100%

Other Working Conditions

Test Description No Testing Required

Export Control Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

Top 3 Reasons to Work at Dominion Energy

There are many reasons to work at Dominion Energy, but below are the top three reasons employees have shared with us.

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter's day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy. We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America. Join us! Facts: 17,000 employees Headquarters: Richmond, VA 16 states in the US $100 billion of assets Nearly $35 million in charitable contributions 100,000+ volunteer hours recorded in the community

Our Commitment to NetZero by 2050

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at