Platform Support Engineer

Platform Support Engineer

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to apply the latest technology securely and expertly. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Platform Support Engineer joining our team to support user activities on a Software-as-a-Service (SaaS) platform. At GDIT, we foster a people-centric environment. As a Platform Support Engineer, you will be trusted to provide technical support to a Microsoft365 users. In this role, a typical day will include:

• Work independently to resolve service tickets
• Collaborate with teammates (engineers, developers, and architects) to resolve platform issues
• Mobile Application Management (MAM) support for Android and iOS
• Diagnose and resolve issues with M365 apps (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, etc.)
• Handle user onboarding, offboarding, troubleshooting access and permission related issues
• Address basic security concerns (MFA and phishing)
• Responds to user requests and provides technical support and training to end users
• Ensure that all tickets are documented with status, customer communications, and full description of the problem/resolution daily
• Provide troubleshooting, root cause analysis, and provide support to the M365 architect and admins to ensure platform operations and uptime

What You'll Need:

• Bachelor's degree in Computer Science, Information Systems, Communications, or Computer Engineering, or equivalent experience plus 5 years of required experience below OR Associate's degree plus 7 years of required experience below.
• 5+ year's experience supporting iOS and Android devices
• 5+ year's experience supporting Windows Intune
• 5+ year's experience supporting M365 products (Outlook, SharePoint, Teams, OneDrive, Office suite)
• 5+ year's experience supporting mobile access, such as MAM or Mobile Device Management (MDM)
• Must be able to obtain a Public Trust clearance and meet United States residency requirements

Preferred Qualifications:

• Healthcare Service or Department of Health & Human Services (HHS) agency experience
• CompTIA Security+ Certification
• Microsoft 365 Certification
• Excellent knowledge of best practices and an understanding of industry trends and difficulties
• Excellent oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Works well as a team member in a fast-paced and often time-sensitive environment

The likely hourly rate for this position is between $34.74 - $47.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans