Patient Services Representative - Urgent Care - Pantops PT

Patient Services Representative – Bon Secours Urgent Care - Pantops

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential functions include providing strong communication and excellent customer service skills by greeting patients and the community in a respectful manner, processing admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems, answering internal and external calls in a friendly and helpful manner, troubleshooting and resolving problems promptly, maintaining patient flow and informing supervisor of any department and patient issues immediately, coordinating and prioritizing bed placement needs to ensure prompt and appropriate placement of patients, and performing other duties as assigned.

Education requirements include a high school degree or GED (required) and an associate's degree in healthcare or related field (preferred). Work experience should include knowledge of medical billing procedures (required), medical office software experience (required), knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred), and prior medical office experience (preferred).

Skills and abilities include problem-solving skills, basic computer skills, excellent communication and interpersonal skills, engaging with staff and patients in a professional manner, and basic math skills.

As a Bon Secours Mercy Health associate, you're part of a mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer includes competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible), medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts, paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders, tuition assistance, professional development and continuing education support. Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.