Patient Services Manager - Charlottesville, VA

Patient Services Manager

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State. Key responsibilities include establishing goals and overseeing implementation of patient food services needs based on medical direction and patient population, hiring, directing, coaching, training, and developing patient service team members, complying with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations, and ensuring patient services staff assists in achieving stated patient satisfaction goals. Additionally, the role requires compliance with regulatory standards, including federal, state, and accrediting agencies, while adhering to facility confidentiality, HIPAA regulations, and patient rights policies. Participation in/leading patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs is also required.

Qualifications include an associate degree with one (1) year work experience in food services or a related field, or a bachelor's degree in food service technology/management or a related field. A Certified Dietary Manager certificate, Registered Diet Technician, or Registered Dietitian, is preferred. Minimum of one (1) year experience in food service management preferred in an acute care setting. ServSafe® certification is desirable. The candidate must possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems.

Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off (varies by site/state), personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.