Patient Service Representative (PSR) - Urgent Care - Pantops

Bon Secours Urgent Care

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety, and cost effectiveness. Our hospitals, care sites, and clinicians are recognized for clinical and operational excellence. Are you passionate about improving the patient's experience through high quality, convenient, and connected care delivery? Welcome to urgent care, the way it should be. At Bon Secours Urgent Care, we understand the many complexities of life and healthcare, which is why our team strives to create a better, easier experience. Our clinics are designed to provide convenient, same-day care that is connected to services and a ministry passionate about making health care easier. We are seeking highly motivated and skilled professionals who share a passion for excellence in care delivery, along with a desire to join a growing service line.

Why you should join our team:

• Easy: Bon Secours Mercy Health Urgent Care makes it easy for you to work in a setting where you can practice at the top of your license/skill level, while our flexible scheduling options offer you a good work-life balance.
• Welcoming: Each urgent care center offers you an opportunity to work closely with a team of associates dedicated to each other and to providing exceptional clinical care and patient experiences.
• Connected: We are part of Bon Secours Mercy Health, where you will experience the support of a reputable system and the resources and benefits that will keep you connected – to a community of urgent care providers and to specialists and services when patients need more advanced care.

Apply today to learn more about opportunities available at our Bon Secours Urgent Care in Virginia! As a full-time urgent care team member, you will enjoy contributing 3 12-hour shifts, including weekend rotations and paid holidays allowing you plenty of time for friends, family, and self-care!

Patient Service Representative – Urgent Care – Pantops

The Patient Services Representative is the welcoming agent for patients into the urgent care center and collects necessary information to initiate the urgent care visit. The registrar communicates and models the mission and values of Bon Secours.

Essential job functions:

• Collect patient information and co-pays required to initiate an urgent care visit and document such information within the electronic medical record (EMR).
• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
• Follows front end revenue cycle check-in standard work including obtains registration from patients and accurately enters required information into the computer system, secures signatures on all required forms and updates information accordingly, registers patients in a timely and accurate manner, collects missing information from the patient, collects necessary co-pays and/or collection balances from the patient.
• Maintains a safe and supportive environment by keeping the work area, supplies and equipment clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Participates as an active member of the patient care team, including attendance at clinical huddles.
• Reconciles cash drawer at the close of the day. Schedules follow-up appointments and/or assists with scheduling other services for patients.
• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Employment qualifications:

• Education qualifications: Required minimum education: high school diploma or GED.
• Minimum qualifications: At least one year of face-to-face registration or customer service experience. Strong oral communication skills, good attention to details, and an ability to multitask.

About us: As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.

What we offer:

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.