Patient Service Representative (PSR) - Bon Secours - Cardiology, Reynolds

Patient Services Representative – Bon Secours - Cardiology, Reynolds

The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.

Essential functions include serving as the primary point of contact between patients and physician practices, providing strong communication and excellent customer service skills by greeting patients and the community in a respectful manner, answering internal and external calls in a friendly and helpful manner, routing calls, scheduling patients, and entering necessary information for patient scheduling into the computer system in a timely and accurate manner. Additionally, the role involves processing patients in practice as they present for their appointments, troubleshooting and resolving problems promptly, ensuring patient flow is maintained, and informing the supervisor of any department and patient issues immediately.

Other responsibilities include processing admission paperwork, including basic insurance verification, securing, completing, and verifying all pertinent patient demographic and insurance information as part of the registration process, correcting registration errors as needed, recording time indicators for lobby wait times, calculating patient liabilities and actively collecting and processing patient payments, reconciling cash drawer at the close of the day, performing charge entry for external services, scheduling referrals or follow-up appointments, assisting patients with online scheduling and MyChart, assisting patients in obtaining necessary referrals for follow-up services, responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice, pulling patient charts as needed per office policy, filing and maintaining information as appropriate in chart per policy, and routing charts to clinical staff as indicated in office per policy.

The role also involves verifying RX benefits in electronic health record, per protocol, referring patients to financial counselors when additional financial counseling or payment arrangements are needed, and completing accounts in revenue cycle software.

Education: High School Diploma or GED (required). Licensure/Certification: None. Experience: Prior experience in patient registration/healthcare (preferred).

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon Secours Mercy Health, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.