Operations Manager (field Supervisor) - Commercial Landscape Maintenance

Operations Manager

At James River Grounds Management, we offer superior commercial landscape services and take the time to create outstanding client relationships. These relationships enhance the customer experience as we become valued members of your team. We'll take the stress out of managing your landscape—and go above and beyond your expectations to win your trust. Our use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive both outstanding landscaping and superior customer service. We provide complete commercial landscape programs, including landscape maintenance and management, irrigation management, landscape enhancements, and snow and ice management. We offer the expertise and personal touch of a local company, coupled with the support and vast resources of a national organization.

Our mission is to become an industry leader by growing relationships that produce quality landscapes, adding value to our customers and employees. Our values are quality, integrity, and communication.

Compensation and benefits include a competitive salary and bonus, company vehicle, cell phone and laptop, comprehensive benefits, life insurance, voluntary LTD, 401k (match), PTO, paid holidays, and paid training and development.

The operations manager is responsible for managing all aspects of operations and production on a portfolio of maintenance accounts including labor, materials, and equipment. This position reports directly to the branch manager and is responsible for managing a book of business at a minimum of $1 million. Essential functions include supporting company vision, performing inspections of equipment and vehicles, managing budget and job cost reports, managing and leading several teams, training employees on all aspects of job, and working closely with the branch manager to lead the branch and meet monthly budgets.

Key performance indicators include quality control audits, safety inspections, contract renewal, quality jobs completed on time within the budgeted hours, customer surveys, equipment inspections, crews working safely and efficiently, crew leaders working at a high level, critical field best practices, employee development, and aspire best practices.

Education and experience qualifications include a minimum of a high school diploma or GED, 2-5 years of experience as a supervisor/manager, general knowledge of irrigation systems and turf management programs, and experience in Aspire Landscape Operating System preferred.

Skills and abilities qualifications include excellent organizational skills, attention to detail, problem-solving skills, ability to work independently, strong interpersonal and communication skills, ability to maintain confidentiality, strong working knowledge of computers, travel required, and valid driver's license with a reasonably clean record.

Physical requirements include rarely crawling, climbing poles, color vision, climbing ladders, balancing, lifting up to 50lbs, occasionally sitting, stooping, kneeling, squatting, body twisting, climbing on/off truck, gripping lifting over 10lbs to 50lbs, reaching, range of motion, depth perception, lifting, carrying, pushing, pulling, climbing stairs, lifting up to 10 lbs, frequently standing, walking, sense of touch, manual dexterity, reading, and continuously speaking clearly, seeing distant, seeing, hearing – speech range.