Operations Analyst - Wire Exception & Repair

Operations Analyst - Wire Exception & Repair

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Individual contributor role that demonstrates leadership qualities. Processes wire transactions in one or more of the company's internal operations databases to support domestic and international consumer, commercial, and wholesale bank businesses or services functions. Must be very dependable, a fast learner, and able to strive in a fast pace work environment.

Responsibilities

• Basic level reporting
• Customer service support
• Reviewing and processing wire transactions for item processing
• Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients
• Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert
• Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff
• Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Hours - 11am - 8pm EST

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.