Network Operations Center (NOC) Technician

Network Operations Center Technician

Leidos is seeking a Network Operations Center Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The ideal candidate will be a detail-oriented and proactive Network Operations Center Technician to support mission-critical federal IT infrastructure. You will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays.

Primary focus will be on handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA). This position requires U.S. citizenship with an active TS/SCI clearance.

Primary Responsibilities:

• Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools.
• Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation.
• Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues.
• Escalate to senior engineering staff if issue is not resolved.
• Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy).
• Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators.
• Execute standard operating procedures and provide input to enhance operational documentation.
• Support compliance with federal IT security policies and incident response protocols.
• Participate in scheduled maintenance windows and emergency outages as needed.
• Maintain situational awareness of the health of IT infrastructure and provide regular status reports.

Basic Qualifications:

• BS degree and 4+ years of prior relevant experience in a network operations, help desk, or IT support role or Masters degree with 2+ years of prior relevant experience.
• Oral and written communication for change procedures, and management updates
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.
• Must possess an active Security+ or equivalent.
• Must possess an active DoD TS/SCI clearance at time of consideration.

Preferred Qualifications:

• Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin
• Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki's, MS Project
• Certifications: Cloud, Cisco CCNA, Microsoft

At Leidos, we don't want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now." If you're already scheming step 20 while everyone else is still debating step 2… good. You'll fit right in.

Pay Range $72,150.00 - $130,425.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos is an equal opportunity employer/disability/vet.

REQNUMBER: R-00168984