Managed Services Representative I

Cyber Security Leader Opportunity

Proofpoint is the leader in human-centric cybersecurity, protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint's experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail. Do you have the need for speed? As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Do you sweat the small stuff? Our customers rely on us to plan their projects and ensure they go off without a hitch. We're organized, meticulous and responsive. All details are to be considered before rolling out a program.

Your day to day includes:

• Working with customers to plan their annual Security Training and Assessment program
• Developing implementation and communication strategies
• Creating and launching training assignments, assessment campaigns and status reports
• Resolving low-level technical issues as they pertain to Proofpoint Security software
• Following approved escalation process for all other software concerns
• Handling a Managed Services account load and keeping an updated status for each of the Managed Services customers in our CRM system
• Providing detailed updates for customer interactions and planning sessions

What you bring to the team:

• Bachelor's degree or an equivalent combination of education and work experience
• Excellent written and oral communications skills
• Strong interpersonal and customer management skills
• Demonstrated ability to develop technical skills
• Excellent time management skills
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confident, and enthusiastic attitude
• Experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

Apply today and explore your future at Proofpoint!