LIMS Application Support Specialist

Lims Application Support Specialist

Arlluk Technology Solutions (ATS), a Koniag Government Services company, is seeking a LIMS Application Support Specialist to join our team. This is a remote position with the customer's primary location being in Manhattan, KS. This position will focus on providing operational support and maintenance for our Laboratory Information Management System (LIMS). The ideal candidate will have experience working with laboratory software systems and possess strong troubleshooting skills. This role is critical in ensuring the continuous and efficient operation of our laboratory data management infrastructure, supporting scientists and laboratory staff in their daily workflows. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Provide technical support for the LIMS platform, responding to user inquiries and troubleshooting issues
• Monitor system performance and coordinate routine maintenance activities
• Create and maintain documentation for system processes, troubleshooting guides, and standard operating procedures
• Configure system settings, user profiles, and security permissions based on organizational requirements
• Assist with data management tasks including data entry, validation, and reporting
• Perform regular system checks to ensure data integrity and system stability
• Coordinate with vendors for system updates, patches, and technical support
• Train new and existing users on LIMS functionality and proper usage protocols
• Support laboratory workflow optimizations through LIMS configuration adjustments
• Assist in testing new features and functionality before implementation
• Generate standard and custom reports from the LIMS database as required
• Participate in disaster recovery planning and testing for the LIMS environment
• Collaborate with cross-functional teams to integrate LIMS with other laboratory and business systems

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Laboratory Sciences, or related field
• 3+ years of experience supporting laboratory software applications, preferably LIMS
• Demonstrated experience with database management, SQL queries, and data analysis
• Experience in a regulated laboratory environment (GLP, CLIA, ISO, etc.) preferred
• Prior experience with system administration, configuration, and troubleshooting
• Strong understanding of LIMS architecture, functionality, and configuration
• Proficiency in SQL and database concepts
• Excellent problem-solving and analytical thinking abilities
• Strong customer service orientation and communication skills
• Ability to explain technical concepts to non-technical users
• Experience with software testing methodologies
• Knowledge of laboratory workflows and processes
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Proficiency in Microsoft Office suite, particularly Excel
• Time management skills and ability to prioritize multiple tasks
• Basic understanding of IT infrastructure (servers, networks, interfaces)

Desired Skills and Competencies:

• Experience with specific LIMS platforms (e.g., LabWare, STARLIMS, LabVantage, etc.)
• Knowledge of programming or scripting languages (e.g., Python, JavaScript, PowerShell)
• Experience with systems integration and API concepts
• Familiarity with electronic lab notebooks (ELN) and scientific data management systems
• Understanding of laboratory instrument interfaces and data automation
• Experience with change management in regulated environments
• Knowledge of data visualization tools
• Project management experience
• ITIL certification or knowledge of ITIL practices
• Understanding of quality management systems in laboratory settings

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.