IT Support Technician (onsite)

IT Support Technician

As an IT Support Technician, you will make an impact by solving computer issues and prioritizing customer inquiries. You will be a valued member of the team and work collaboratively with Communications teams. In this role, you will:

• Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
• Be flexible, able to multitask, and prioritize reported issues.
• Provide a high level of customer service to users seeking problem resolution.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in internal ticketing systems. Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Manage logistics including asset distribution/setup, shipping/receiving, inventory of storage spaces, stocking, and maintenance of IT vending machines.
• Provide level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
• Be proficient in end-user network troubleshooting tools and practices.

Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in Ashburn, VA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• Proven experience as a help desk technician or IT support technician.
• Strong understanding and troubleshooting resolution skills of computer systems, mobile devices, and other tech products including mobile device management MDM iOS Android Mac Windows and Linux operating systems.
• Ability to diagnose and resolve basic to moderately complex end user technical issues.
• Proficiency in English, excellent task management, verbal and written communication skills.
• Customer oriented technical professional.
• Technical support professional with 1 to 2 years experience in the IT technical support field focused on end user support.

Salary and Other Compensation: Applications will be accepted until August/21/2025. The annual salary for this position is between $37,800 – $50,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.