IT Support Engineer I, LEO IT Services

It Support Engineer

LEO is Amazon's low earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world. LEO IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.

Key job responsibilities include:

• Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
• Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations.
• Provision, deploy, and troubleshoot bare-metal Windows and Linux servers.
• Configure, deploy, and replace network infrastructure including switches, routers, and firewalls.
• Participate in hiring, training, and development of others.
• Provide technical support for LEO production, lab, and launch infrastructure, components, and associated software.
• Provide remote support for LEO employees and infrastructure worldwide.
• Perform scheduled maintenance and system upgrades.
• Assist with project implementations and technology deployments.
• Drives engineering best practices (e.g., operational excellence, security, quality, etc.) and set standards.
• Participate in on-call responsibilities up to 25%.

Travel requirements include:

• Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

A day in the life involves reviewing critical incidents, addressing immediate concerns, joining the daily team stand up, working on projects and tickets critical to production, and taking part in a rotating on-call. You will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role.

About the team: LEO IT Services is a fast-paced technical support organization focused on supporting large-scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.

Basic qualifications include:

• 2+ years of technical support experience.
• 2+ years of networking fundamentals.
• 2+ years of working with clients and servers.

Preferred qualifications include:

• CCENT or equivalent networking certifications or knowledge.
• Linux+ or equivalent Linux knowledge.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.

This position will remain posted until filled. Applicants should apply via our internal or external career site.