IT Service Desk Support Low Mid - level. - Secret Clearance

IT Service Desk Support Low Mid-Level

Job Title: IT Service Desk Support Low Mid-Level - Secret Clearance

Job Type: Full-Time, On-site, (Pending Contract Award)

Location: NNSY, Portsmouth, VA

Clearance Required: Position requires an active DoD Secret Clearance

Experience Level: (4–7 Years)

Certifications Required: Current CompTIA Security+ certification (DoD 8570 compliant or agency equivalent)

Recommended/Preferred Certifications (optional but valued): CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals or Azure Fundamentals

Mandatory: Considering local candidates with US Citizenship only. Employer will not sponsor applicants for work visas for this position.

Overview: MILVETS is currently seeking a motivated IT Service Desk Support professional with 4–7 years of experience in advanced technical support functions. The ideal candidate will have a strong background in Tier II/III support, providing exceptional service across Windows and macOS environments, Microsoft 365 applications, and enterprise IT systems. This role requires hands-on experience in incident management, user account administration, and remote support for both on-site and remote workforces.

About the Company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Key Responsibilities

• Provide Tier II/III desktop support and service desk operations, troubleshooting hardware and software issues on Windows and macOS systems.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Utilize remote support tools such as RDP and SCCM to resolve technical issues.
• Operate and manage ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.
• Perform user account management within Active Directory, including provisioning, group policy administration, and access control configuration.
• Apply networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
• Follow cybersecurity best practices, including endpoint security, data handling, access control, and incident reporting.
• Maintain compliance with role-based access control (RBAC) and organizational policies.
• Deliver excellent customer service, communication, and problem-solving in high-pressure environments.
• Participate in shift-based or on-call operational schedules, supporting remote and hybrid workforce needs in accordance with SLAs and ITIL practices.

Technical Expertise

• Windows and macOS troubleshooting and administration
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Remote support tools: RDP, SCCM
• Ticketing and incident management systems (ServiceNow, BMC Remedy, Jira)
• Active Directory administration and user provisioning
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Cybersecurity awareness and compliance best practices
• ITIL service management principles

Required Qualifications

• Associate Degree in Information Technology, Computer Science, or a related field (bachelor's degree preferred).
• 4–7 years of relevant Tier II/III technical support experience.
• CompTIA Security+ certification (current and compliant with DoD 8570 or relevant agency policy).
• Proven experience with desktop support, system access management, and incident resolution.
• Strong written and verbal communication skills with effective customer service abilities.

Preferred Attributes

• CompTIA A+ certification
• ITIL v4 Foundation certification
• Microsoft 365 Fundamentals or Azure Fundamentals certification
• Experience supporting remote or hybrid workforce environments
• Demonstrated ability to operate under SLAs and high-pressure situations

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.