Hybrid Phone Customer Support
Virginia Staffing
Job Opportunity
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation. Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center. Share helpful information about products and services with confidence and clarity. Use multiple systems smoothly while actively listening and engaging with members to create a great experience. Handle everyday transactions like savings, checking, loans, credit cards, and IRAs. Recommend services that match members' needs and build positive connections. Pay and benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) This is a hybrid position in Winchester,VA. Application Deadline This position is anticipated to close on Sep 3, 2025.