Hybrid Customer Support - 2nd Shift

Member Support Representative

Start Your Career Helping People Every Day We're looking for friendly, reliable individuals to join our team as Member Support Representatives in a fast-paced, 24/7 contact center. If you enjoy helping others and want to build valuable skills, this is a great place to start.

What You'll Be Doing

• Serve as the first point of contact for members, answering questions and handling requests with professionalism and care.
• Share clear, helpful information about our products and services.
• Navigate multiple systems while actively listening and engaging with members to ensure a smooth experience.
• Assist with everyday banking needs such as savings, checking, loans, credit cards, and IRAs.
• Recommend services that fit members' needs and build positive relationships.

What We're Looking For

• Strong communication skills and a desire to help others.
• Ability to stay focused and organized in a fast-paced environment.
• Willingness to learn—no prior experience required.

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester, VA.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group Company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.