Global Operations Manager

Global Operations Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking an experienced Global Operations Manager to lead and optimize our international operations strategy, ensuring seamless coordination across multiple regions and driving operational excellence.

What You'll Do:

• Partner with leadership and account management to deliver on the business and client strategy
• Oversee traveler satisfaction and experience through multiple customer contact channels. Identify gaps in servicing levels and create action plans to resolve issues and drive process efficiency
• Develop and implement global operational strategies aligned with company objectives
• Act as an information conduit to service team by sharing industry knowledge and updates
• Act as a key contact and escalation point to internal and external colleagues and customers
• Oversee resource allocation and operational budgeting
• Coordinate complex international projects and initiatives
• Identify process improvements and implement efficiency solutions
• Manage vendor and partner relationships internationally

What We're Looking For:

• 5-7 years of Travel Operations experience
• Global operations experience preferred
• Strong communication skills
• Tight-knit collaboration and partnering with a team and client
• Ability to travel internationally

Location: United States

The US national base salary range for this position is from $81,900.00 - $152,100.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.