Field Service Coordinator

Field Service Coordinator

Now seeking a Field Service Coordinator for direct hire placement in Duffield, VA. The Field Service Coordinator supports the departmental manager by handling customer service and warranty issues, scheduling field service work and personnel, managing material orders and field service inventory, maintaining records and reports, and providing quotes.

Key responsibilities include:

• Respond to customer inquiries regarding service and warranty issues.
• Assist the departmental manager with scheduling and directing field service technicians and contractors, including preparing written instructions and statements of work.
• Order and ship materials needed for field or warranty work and small part orders.
• Maintain inventory of field service stock items, tools, and equipment.
• Keep accurate job records, materials lists, statistical reports, and monthly reports.
• Manage spreadsheets related to field service and warranty projects.
• Review engineering drawings, control prints, and materials lists for field assembly and upgrades.
• Assist with FS truck and trailer management, including transporting vehicles for repair, and tracking registrations, insurance, WEX cards, and related documentation.
• Ensure compliance with safety requirements and maintain appropriate equipment.
• Perform additional tasks as assigned by the manager to resolve all field and customer service issues.

Qualifications:

• High school diploma or GED required.
• 5-10 years of experience in construction and/or electrical work.
• Proficiency in computer operations, including MS Outlook, Word, and Excel.
• Strong ability to manage a high volume of activity in varied conditions.
• Basic math skills.
• Problem-solving skills in situations with minimal standardization.
• Excellent communication skills for interacting with customers and field technicians.
• Solid understanding of electrical wiring standards and the National Electrical Code (NEC).
• Working knowledge of general construction practices.
• Proven ability to coordinate multiple projects simultaneously.
• Ability to follow instructions delivered verbally, in writing, or via drawings.

Pay: Dependent on experience.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.