Enterprise Support Manager, ES - Amazon Dedicated Cloud, WWPS US Federal

Enterprise Support Manager

Amazon Web Services (AWS) is carrying on the tradition of excellence while leading the world in Cloud technologies. As a member of the AWS Support team, you'll be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities. The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields.

If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we'd like to talk with you! You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:

• Manages assigned Enterprise accounts and oversee support cases
• Completes analysis and presents periodic reviews of operational performance to customer
• Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
• Makes recommendations on how new AWS offerings fit in the company architecture
• Advocate for customer features and requirements within AWS (be their voice internally)
• Participates in customers meetings (onsite or via phone)
• Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
• Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.

The Americas Public Sector (AMER-PS) Enterprise Support team is comprised of Enterprise Account Engineers (EAEs) and Enterprise Support Managers (ESMs) who hail from various Public Sector backgrounds. We seek a diverse talent pool with different technical backgrounds, perspectives and experiences to shepherd our Enterprise Support customers through their cloud journey. Public Sector entities often operate differently than Commercial/private sector in the ways they procure, adopt, accredit, and deploy technology. Our emphasis on serving these customers and their specific needs allows tailoring the Enterprise Support product to best suit them. This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.

Basic Qualifications:

• Associate's degree or above, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• 6+ years of technical engineering experience
• 4+ years managing technical teams
• Current, active US Government Security Clearance of Top Secret or above
• Passionate about customers and new technology
• Experience working with enterprise software companies

Preferred Qualifications:

• Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• 4+ years of professional work experience, or experience with AWS services or other cloud offerings
• Experience positioning and selling innovative solutions to new and existing customers and market segments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $169,000/year up to $228,600/year. The National base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.