Enterprise IT Support Officer - LSC Full Performance (government)

Enterprise IT Support Officer

This position requires office presence of a minimum of five days per week and is only located at customer's site in Williamsburg, VA. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for an Enterprise IT Support Officer (EITSO) to support the location support center (LSC) team in providing technical support and customer service. The duties include:

• Providing technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
• Answering questions regarding system procedures, online transactions, systems status and downtime procedures
• Collaborating with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Maintaining a troubleshooting tracking log ensuring timely resolution of problems
• Working independently, receiving minimal guidance
• Acting as a resource for colleagues with less experience
• Having knowledge of best practices and how own area integrates with others
• Solving complex problems by taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information
• Impacting a range of customer, operational, project or service activities within own team and other related teams; working within broad guidelines and policies
• Explaining complex concepts

Required Clearance: TSSCI with polygraph

Required Qualifications:

• Requires conceptual and practical expertise in own area and general knowledge of related areas
• Ability to act as a resource for other team members; may lead projects with limited risks and resource requirements
• BA/BS and two years of experience, or a combination of education and work experience equivalent to six years

Our Enterprise IT Support Officer's earn between $69,000 - $118,241. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and nine company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Chantilly, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.