Dod Skillbridge Fellowship – Member Service Representative - Virginia Beach, VA

Transitioning Service Members Opportunity

To offer eligible Service Members currently approved to participate in the DoD SkillBridge program the opportunity to gain first-hand experience and insight into Navy Federal’s business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team-driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities. Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures. Your service attitude culminated by your military experience directly correlates to our Member Service Representatives where they are an integral part of supporting our mission. They are passionate about educating our service members and their families to help them achieve their financial goals. Within our Branch Operations Department, you'll gain exposure to many facets of the credit union, learning aspects of mortgage, budgeting, investments, and fraud, among many others. Every day brings new and exciting challenges, so if you are tired of the mundane then this is for you!

Responsibilities:

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
• Counsel current and prospective members about Navy Federal’s products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing, and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Qualifications:

• Ability to work independently and in a team environment
• May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning, and time management skills
• Effective research, analytical, and problem-solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy, and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Hours: (9:00am – 5:00pm)

Location: (5193 Shore Dr Ste 116, Virginia Beach, Virginia 23455)

Salary: ($20.82 - $24.19 Hourly)

Potential salary if hired by Navy Federal as a full-time employee: SkillBridge participants are not eligible for compensation from Navy Federal, as they continue to receive military compensation and benefits as active-duty service members.

About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• Fortune Best Workplaces for Women™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location, and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

REQNUMBER: 27548