Division Head - Support Services

Division Head - Support Services

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community. Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Division Head in their Support Services division to provide direct leadership to programs, supervising staff, interns and volunteers. Makes difficult decisions, solves day-to-day unique operational and personnel issues and concerns. Represent support services as a subject matter expert at internal and external meetings. Maintains and develop the programs, policies, and procedures for the support services programs. Directs community engagement and outreach that will continue to grow the program through local, regional, and state support.

Essential Functions

Essential functions include but are not limited to:

• Continue the development, expansion, and updates of existing and planned program activities.
• Seek and assist in applying for new grants and funding opportunities.
• Develop billable services component for programs. Support and promote the development of the programs and integration into other areas of the CSB and the City's work.
• Directs the development and writing of Policies and Procedures for the program and submit to the Executive Director for review and approval prior to implementation.
• Directly supervise program staff, volunteers and interns. Ensure that staff complete all necessary training requirements for the Community Services Board as well as the City of Norfolk.
• Ensure full program execution by administering direct services across all operational components. Plan, organize, promote and support the multi-faceted community outreach component that currently can include community events.
• Monitor billing/revenue, individual staff productivity, and goals and outcomes. Review and analyze program date to set future program goals and standards of service.
• Oversees all fiscal activities within the program and monitors program expenses in accordance with approved budgets.
• Serves on the CSB leadership team and provides coverage for other Division Heads as well as the Assistant Director as needed.
• Performs special projects and assignments as requested by the Executive Director or designee.
• Attends staff meetings and facilitates meetings as needed.
• Communicates program needs and related issues to the Assistant Director via supervision and other reporting mechanisms.
• Acts as a liaison for the program with other agency departments and outside public and private agencies.
• Completes the required administrative reports.
• Other duties as assigned by the Executive Director or Assistant Director.

Education/Experience

Undergraduate degree from an accredited college or university. 2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge. Preferred Education/Experience:

• Master's degree in a human services or related field i.e. psychology, social work, or counseling.
• 2 or more years of experience working with individuals diagnosed with a mental health or substance use disorder or intellectual disability.
• Administrative experience to include staff supervision, training, and leadership.
• Strong computer skills.

Additional Information & Requirements

Valid Driver's License may be required depending on assignment. CPR certification may be required for some Division Head positions. Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.

Working Hours

Monday-Friday 8:30am — 5pm

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.