Data Center Support Specialist

Data Center Support Specialist

Location: Fort Carson, CO (onsite / no remote work) Type: Full-time Required: Active/recent U.S. government security clearance. Minimum of 3 years system administration and/or data center support services and support experience. Familiarity with security and data center management procedures. IAT Level II certification. Windows Server Operating System training within 6 months of hire. APMS 101 and 102 training through APMS within 6 months of hire. Desired: Windows Server Operating System Training

Job Description

Resolve hardware, software, and general IT issues including working on complex IT systems and applications. Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment. Utilize tickets in resolving assigned tasks in support of the data center. Provide technical assistance to customers in the process of preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment. Update data center Standard Operating Procedures (SOP). Provide support in documenting changes and updating rack elevation diagrams, floor plans, and data center records (including information on cooling, space, and power). Support the change management process, provide Subject Matter Expert (SME) input, and execute changes as approved by the change management board. Provide routine inspection of the data center to improve and maintain high physical security standards. Make updates to data center records on the data center SharePoint site as needed. Utilize Army Portfolio Management Solution (APMS) in making necessary changes to reflect the current state of IT investments, IT capabilities, and IT systems used for managing mission-critical, mission-essential, and mission support systems. Perform routine inventories as directed by data center manager to ensure proper accountability of data center assets. Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment, etc. Resolve an approximate average of 40 tickets a month. Assist in capturing and documenting LNEC data center records on the RNEC data center SharePoint site. Assist in the routine basic cleaning of the data center.

Physical & Mental Requirements

Performance of essential and ancillary functions may require: Bending, stooping, and sitting. Walking or standing for prolonged periods. Ability to lift up to 50 pounds. Requires near vision acuity to review written documentation. Ability to hear and understand speech at normal room levels and on the telephone. Manual dexterity to operate a telephone and keyboard. Ability to lift horizontally and vertically.

Clearance

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Hire dates are dependent upon the issuance of an interim or final government security clearance.

Background Check

Offers are contingent on successful completion of professional reference checks, employment history verification, and background screening.