Data Center Operations Technician I - Day Shift (VA3) (1806)

Data Center Technician Role

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. We are currently hiring for the Day Shift: 9:00am-5:00pm Monday-Friday. A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

Responsibilities will include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.

Duties:

• Monitor, and respond to abnormal conditions in facilities systems.
• Follow direction of management in regards to day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Compose detailed reports and daily activity logs.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Manage building service requests through resolution.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Assists with managing systems to avoid unplanned customer-impacting outages.
• Perform and complete work orders and customer service tickets in a timely manner.
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Special projects as assigned.

Requirements Knowledge, Skills & Abilities:

• Able to write concise and accurate reports.
• Escalation of incidents.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Candidate must have ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate Hand and Machine Tools.
• Operate electrical tools.
• Familiar with computer systems and software programs.
• A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment.

Education/Experience:

• High School Diploma or greater.
• 1+ years of experience in either customer service or security industry.
• Experience in a mission critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands and special requirements:

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands & arms 1/3 – 2/3 of the time.
• Ability to smell, talk & hear.
• Ability to use hands to type, handle & feel.
• Ability to reach with hands and arms.
• Ability to see at close and distance ranges and the ability to see color.
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Benefits:

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.

Additional Perks:

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance: Keep your furry friends healthy and happy.
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy.
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges.
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements.
• Discounts: Discounts, cash back offers, and perks on thousands of brands.
• LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos.