Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Virginia Beach, Virginia. This is a contract-to-permanent opportunity, offering the chance to grow within a dynamic manufacturing environment. In this role, you will play a key part in ensuring excellent customer experiences through effective communication and coordination.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders, quotes, and credit applications with accuracy and efficiency.
• Coordinate logistics for shipments and handle return processes as needed.
• Maintain and update customer records to ensure accurate and accessible information.
• Collaborate with internal teams to resolve issues and fulfill customer needs.
• Support sales and marketing initiatives by providing relevant customer insights.
• Address and resolve customer concerns to ensure satisfaction and loyalty.
• Manage inbound and outbound calls to assist with customer requests and follow-ups.
• Ensure compliance with company policies and procedures during all customer interactions.
• Provide general administrative support to the customer service department as required.

Requirements:

• Proven experience in a customer service or call center role, preferably in a manufacturing setting.
• Strong skills in order entry, shipping coordination, and logistics management.
• Ability to handle inbound and outbound calls in a courteous and attentive manner.
• Proficiency in processing credit applications and handling returns.
• Excellent communication and interpersonal skills to interact effectively with customers and team members.
• Detail-oriented with the ability to maintain accurate customer records and documentation.
• Experience with CRM or SAP is a plus.
• Strong organizational skills and the ability to multitask in a fast-paced environment.