Customer Service Representative

We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. If you are looking to get your foot in the door with a great company, this is the opportunity for you.

Responsibilities:

Efficiently handle customer inquiries and resolve issues.
Process customer credit applications with precision.
Update and maintain accurate customer credit records.
Handling mailings
Follow up with customers regarding past due payments through phone calls and emails.
Send reminders to customers about delinquent payments via email, voicemail, and mail.
Perform data entry tasks to update customer accounts.
Collaborate with the mortgage division, applying prior collections or banking experience as needed.
Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.
Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.

Requirements:

Minimum of 1+ years of office experience.
Proven expertise in delivering high-quality customer service.
Exceptional attention to detail.
Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint.
Excellent communication skills, both verbal and written.
Ability to handle difficult customer interactions with grace and professionalism.
Willingness to work in a team-centered environment.
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent; higher education degree preferred.

Can start immediately.

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Customer Service Representative

Virginia Staffing

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Customer Service Representative

Customer Service Representative

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