Client Service Associate - Bigdough Solutions

Junior Client Services Associate

The Team: BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors, broker/dealers and research providers. Whether it is facilitating corporate access roadshows, conferences, access to analysts or the distribution of research, our CRM and Events applications connect all the stakeholders. Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients. We have a broad and diverse customer base, including some of the world's largest financial institutions.

The Impact: We are seeking a junior Client Services Associate to join our dynamic and global Client Success team, where you will provide application and technical support for our global client base. Client Success is a critical function within the business, responsible for helping all clients with any inbound questions or issues. The team ensures a successful customer experience within our product ecosystem with a combination of technical skill and a hands-on approach to solving for the needs of our clients. The right candidate will be client-focused, have great communication and organizational skills, and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success. This is a demanding, fast-paced environment which requires holiday support on a rotational basis. We have a track record of innovation leveraging leading technologies, industry expertise, and strong relationships with market participants.

What's In It For You: You will become a subject matter expert in the BigDough Solutions product suite managing a continual stream of client questions and requested training sessions. You will develop your relationship management skills and industry knowledge to help our clients maximize value from our market-leading data and software solutions. Early responsibility and exposure to different types of clients will prepare you for a senior role within the team, or for other career opportunities within the company, such as sales, product development, or product strategy.

Responsibilities:

• Handle inbound emails and phone calls from our clients, often requiring product walkthroughs, problem-solving, or internal escalations.
• Maintain professional communication with clients by email, phone, or virtual meetings.
• Assist with incident management for any product-wide incident impacting our clients.
• Case management using Salesforce, as well as JIRA, as our ticketing tool.
• Develop and maintain expertise in the BigDough Solutions product suite, continuously learning about new enhancements and offerings and how they relate to different clients and user personas.
• Work with various internal groups (Product/Service Management, Development, Engagement, Commercial/Sales) in different regions to resolve client queries.
• Document client interactions and share client intel and product feedback with internal stakeholders.
• Collaborate with the Client Engagement and Client Support leads to execute ad hoc projects.
• Support product demonstrations for prospective clients.

Compensation Information: S&P Global states that the anticipated base salary range for this position is $43,740.00 to $65,000.00. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.

What We're Looking For:

Basic Required Qualifications:

• Bachelor's degree in relevant field
• A positive, proactive attitude with the ability to work independently and collaboratively in teams
• Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment
• Client Focused. Customer service and satisfaction are key priorities for the firm
• Resourceful, committed, and able to problem-solve with limited direction
• Excellent interpersonal, written, and verbal communication skills

Additional Preferred Qualifications:

• Previous work experience in a client-facing role
• Interest in financial markets, data and technology
• Strong awareness of client confidentiality and data protection risks

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States

About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.