Area Service Manager

Stanley Martin Homes Area Service Manager (ASM)

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first. Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible. If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

A Day In The Life Of An Area Service Manager (ASM)

Life as an ASM is dynamic and exciting. Your job is to manage warranty requests, leading the quality improvement process for your assigned communities. You will be the on-site leader, responsible for conducting quality walk and warranty inspections, ensuring the completion of all warrantable related work including emergency requests, managing vendor payments and other tasks as required. Most of your day will consist of ensuring trade partners fulfill the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.

Technical Tools Used Daily

DXC Homebuilder One (HB1), Microsoft Office Suite, SharePoint and Microsoft Teams

What Stanley Martin Is Looking For In An ASM

The ideal ASM candidate is highly organized, possesses a positive attitude, is detail-oriented and can remain cool under pressure. Being able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups is imperative to the success of this role.

Must Haves

• Experienced in residential construction or property maintenance
• Excited to collaborate in a team environment
• Exudes active listening, confidence, and respect when communicating with others
• Demonstrates excellent customer service skills
• Ability to learn various technologies utilized on the job

What's In It For Me

Access to competitively priced, high-quality health care options through Aetna, and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options). Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA). Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care. 12 weeks of paid maternity leave through our Short-Term Disability Plan. Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program. Continue your education with tuition and certification reimbursement. Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave. Protect yourself from identity theft or travel mishaps with our no-cost coverage. Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon. Get access to your paycheck early with an advanced pay option through Dayforce Wallet. Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more.