Workforce Development Operations Support Specialist

Workforce Development Operations Support Specialist

Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS). Position Description – Workforce Development Operations Support Specialist.

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit pvcc.edu.

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Position Title: Workforce Development Operations Support Specialist

Department: Workforce Development

Employment type: Full-time classified, non-exempt Position Purpose: The Operations (Support) Specialist provides administrative, logistical, and systems support for Piedmont Virginia Community College's workforce development programs, ensuring efficient day-to-day operations, accurate data management, and compliance with institutional, state, and grant funding requirements. This position serves as a central point for course setup, student registration processing, scheduling, and reporting, supporting both open-enrollment and contract training programs.

Duties and Responsibilities:

• Assists the Operations and Registrations Manager support the enrollment of students into workforce programs by guiding potential students through the enrollment and funding process.
• Support registering students for classes; processing transfers and/or refunds.
• Making and assembling class materials including rosters, certificates, instructor course packets; calling students.
• Responding to student concerns and complaints; helping prepare materials for events.
• Assisting instructors with room preparation and basic audio-visual setup for classes
• Submitting completion verification reports to government and professional agencies.
• Entering course grades to capture completion; tracking and entering credentials.
• Documenting enrollments, progress, and payments for FastForward, G3, and FANTIC.
• Performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed.
• Assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes.
• Other programming support tasks as directed by the Operations and Registrations Manager.

Benefits include:

• Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia
• Generous leave benefits
• Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement

Minimum Qualifications:

• Knowledge of the role of workforce development within the college community and the services we provide.
• Knowledge of enrollment processes and workflows.
• Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills.
• Maintain an environment of strategic continuous improvement.
• Proficient in use of Microsoft Office, including Word, Excel, and PowerPoint.
• Strong interpersonal skills to help engage, provide support to, and effectively engage students.
• Troubleshooter: Ability to identify a challenge, determine options, and make a timely decision.
• Demonstrated experience leading simultaneous team tasks/projects to successful completion.
• Demonstrated commitment to community college philosophy and student success.
• Knowledge of workforce classes, fast track career training and other programs that could benefit a potential student.
• Proficiency with PeopleSoft student information system or Lumens Workforce Enterprise System (WES) student information system.

Additional Considerations:

• Additional education in a related field
• Experience in customer service and administrative support.
• Fluency with current computer software including Word, Excel, and customer relations databases (CRM's).
• Effective oral and written communication skills. Ability to communicate with individuals (staff and the public) clearly and concisely via telephone, email, and in person.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.