Voice Engineer

Voice Engineer

The Information Technology Unit at James Madison University is seeking applications for a Voice Engineer. This role is responsible for directly supporting the design, provisioning, deployment, integration, administration, and maintenance of voice services and systems.

Required Qualifications: Experience with Enterprise Voice Systems. Skilled in performing Moves, Adds, Changes, and Deletes (MACDs) on components such as IP phones, contact centers, voicemail systems, gateways, and other voice peripherals. Ability to manage both inside and outside cable plant infrastructure. Advanced knowledge of carrier circuit delivery methods and protocols. Strong customer service skills with the ability to actively listen and understand user needs.

This is a full-time position with benefits.

Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.