Visitor Services Specialist

Visitor Services Specialist

An exceptional job opportunity for a Visitor Service Specialist at the Virginia Museum of Natural History (VMNH) is now available. This is a part-time hourly position (weekend only). • Saturdays from 9:30 a.m. - 4 p.m. • Sundays (from Memorial Day through Labor Day only) from 11:30 a.m. - 4:00 p.m. • Special Event Days As Visitor Services Specialist, the successful candidate will work inside the Museum Box Office and Museum Store selling admissions, memberships, and merchandise. Additionally, the successful candidate will disseminate information to visitors and provide appropriate directions to both visitors and guests. The successful candidate will also: • Proactively stay informed of museum events and exhibits • Answer the main museum phone line and direct calls appropriately • Open the Museum Box Office and Museum Store, and close out at the end of the day (balancing and filling out all revenue sheets and necessary paperwork, ensuring the gift shop is clean and tidy for the next day) • Work museum festivals and other events, as needed, based on availability and number of hours worked • Assist museum technicians, as needed • Maintain a positive and upbeat attitude at all times • Keep clear communication with supervisor, including proper notification of absence or lateness • Perform other duties as assigned by supervisor

Minimum Qualifications

• Understanding of state accounting principles • Excellent office equipment skills, including strong proficiency with word processing, spreadsheet, and database software. (e.g., Word, Excel, PowerPoint) • Excellent customer service skills • Commitment to maintaining a clean and tidy appearance, including proper dress and hygiene • Must be comfortable working in a sometimes fast paced environment

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.